What Will Be Deleted

When you request account deletion, the following data will be permanently removed:

• • Your profile information (name, email, bio, profile picture)

• • All playlists you created

• • Your listening and viewing history and preferences

• • Saved songs, videos, albums, and podcasts

• • Social connections (followers, following)

• • Comments, reviews, and likes

• • Payment methods and subscription details

• • Artist content (if you have an artist account)

Information We May Retain

For legal and business purposes, we may retain certain information as required by law:

• • Transaction records for tax and accounting purposes (up to 7 years as required by SARS)

• • Records of copyright claims or legal disputes

• • Aggregated, anonymized analytics data (no personal identifiers)

• • Backup copies in our systems (automatically deleted within 90 days)

Special Notes for Artist Accounts

If you have an artist account with monetized content:

• • Outstanding payments of R750 or more will be processed before deletion

• • Your music/content will be removed from the platform within 48 hours

• • User-generated playlists containing your content will have those tracks removed

• • You must resolve any pending copyright disputes before deletion

• • Final payment will be made to your registered bank account within 60 days

Deletion Timeline

• • Immediate: Your account is deactivated and you can no longer log in

• • Within 48 hours: Your public profile and content become inaccessible

• • Within 30 days: All your personal data is permanently deleted from our active systems

• • Within 90 days: Backup copies are automatically purged

Alternatives to Deletion

Consider these options before permanently deleting your account:

• • Temporarily deactivate your account instead (coming soon)

• • Download your data before deletion using our data export tool

• • Cancel your subscription if you just want to stop payments

• • Adjust privacy settings to limit data collection

How to Request Account Deletion

To delete your account, please send an email to our Data Protection team with the following information:

Your Data Protection Rights

Under POPIA (Protection of Personal Information Act) and GDPR, you have the right to:

• • Access: Request a copy of your personal data

• • Rectification: Correct inaccurate or incomplete data

• • Erasure: Request deletion of your data (this page)

• • Portability: Receive your data in a machine-readable format

• • Objection: Object to certain types of processing

• • Restriction: Restrict how we process your data