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Privacy Policy

Last updated: December 8, 2025

Shafee Technologies("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Shafee application. Please read this policy carefully.

1. Introduction

Welcome to Shafee! This Privacy Policy explains how Shafee Technologies collects, uses, shares, and protects your personal information when you use our music and video streaming platform. We believe in transparency, so we've written this in plain language. If you have questions, reach out to privacy@shafee.app.

2. Information We Collect

We collect information to provide you with the best streaming experience and to support our artists. Here's what we collect:

Information You Provide

  • • Account details: email, username, password, display name

  • • Profile information: profile picture, bio, location (optional)

  • • Payment information: credit card details, billing address (for subscriptions)

  • • Artist information: bank details for payments, tax information

  • • Content: music, videos, playlists, comments, and other uploads

  • • Communications: messages you send us or other users

Information We Collect Automatically

  • • Usage data: what you listen to, watch, search for, like, and share

  • • Device information: device type, operating system, browser, IP address

  • • Location data: approximate location based on IP address

  • • Cookies and similar technologies: preferences, session data

  • • Streaming data: playback quality, errors, buffer times

Information from Third Parties

  • • Social media platforms (if you connect your accounts)

  • • Payment processors for transaction data

  • • Analytics and advertising partners

3. How We Use Your Information

We use your information to:

  • • Provide and improve our streaming service

  • • Personalize your experience and recommendations

  • • Process payments and calculate artist earnings per stream

  • • Communicate with you about updates, new features, and promotional offers

  • • Protect against fraud, abuse, and security threats

  • • Analyze usage patterns to improve our platform

  • • Comply with legal obligations

  • • Resolve disputes and enforce our Terms of Use

4. How We Share Your Information

We don't sell your personal information. Ever. But we do share it in these situations:

With Artists

  • • Basic listening stats (number of plays, but not your identity)

  • • Aggregated demographic data to help artists understand their audience

With Service Providers

  • • Cloud hosting and storage providers

  • • Payment processors and banking partners

  • • Analytics and data services

  • • Customer support tools

When Required by Law

  • • To comply with legal obligations, court orders, or government requests

  • • To protect the rights, safety, and property of Shafee, our users, or the public

  • • In connection with legal proceedings or investigations

Business Transfers

  • • If we merge, are acquired, or sell assets, your information may be transferred

  • • You'll be notified of any such change in ownership or control

5. Your Rights and Choices

You have control over your personal information:

Access and Portability

  • • Request a copy of your personal data

  • • Download your content and playlists

  • • Transfer your data to another service

Correction and Deletion

  • • Update your account information anytime

  • • Delete your content or your entire account

  • • Visit shafee.app/account-deletion for account deletion requests

  • • We may retain some data for legal or operational purposes (see our Account Deletion page for details)

Marketing Communications

  • • Opt out of promotional emails (you'll still get important account updates)

  • • Manage notification preferences in your settings

Cookie Preferences

  • • Control cookie settings in your browser

  • • Note: Some cookies are essential for the platform to work

6. Cookies and Tracking

We use cookies and similar technologies to make Shafee work and improve your experience:

  • • Essential cookies: Required for login, playback, and basic functionality

  • • Analytics cookies: Help us understand how people use Shafee

  • • Preference cookies: Remember your settings and choices

  • • Advertising cookies: Deliver relevant ads (if you use the free tier)

Advertising and third-party vendors

  • • Third-party vendors, including Google, use cookies to serve ads based on your prior visits to Shafee and to other websites.

  • • Google's use of advertising cookies enables it and its partners to serve ads to you based on those visits.

  • • You can opt out of personalised advertising in Google Ads Settings at https://adssettings.google.com

  • • You can opt out of third-party vendors' use of cookies for personalised advertising at https://www.aboutads.info/choices/

  • • In the EEA and UK we ask for your consent before serving personalised ads, and you can change that choice at any time.

7. Data Security

We take security seriously and use industry-standard measures to protect your information:

  • • Encryption of data in transit and at rest

  • • Regular security audits and testing

  • • Secure payment processing through certified providers

  • • Access controls and employee training

  • • However, no system is 100% secure - we can't guarantee absolute security

8. Data Retention

We keep your information for as long as:

  • • Your account is active

  • • We need it to provide services (e.g., artist payment records)

  • • Required by law (e.g., tax records)

  • • Necessary for legitimate business purposes (e.g., fraud prevention)

  • • When you delete your account, we remove or anonymize your data, except where retention is legally required

9. Children's Privacy

Shafee is not intended for children under 13. We don't knowingly collect information from children under 13. If you're a parent and believe your child has provided us with information, please contact us and we'll delete it.

10. International Data Transfers

Shafee operates globally, which means your information may be transferred to and stored in countries outside your own. We ensure appropriate safeguards are in place to protect your information wherever it's processed.

11. Third-Party Links and Services

Shafee may contain links to third-party websites, services, or social media platforms. We're not responsible for their privacy practices. Please review their privacy policies before sharing your information.

12. California Privacy Rights (CCPA)

If you're a California resident, you have additional rights:

  • • Right to know what personal information we collect and how we use it

  • • Right to delete your personal information

  • • Right to opt out of the sale of your information (we don't sell it)

  • • Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you're in the European Economic Area, you have rights under GDPR:

  • • Right to access, correct, or delete your personal data

  • • Right to restrict or object to processing

  • • Right to data portability

  • • Right to withdraw consent

  • • Right to lodge a complaint with a supervisory authority

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Check the "Last Updated" date at the top to see when changes were made.

15. Contact Us

Questions, concerns, or requests about your privacy? We're here to help:

  • • Email: privacy@shafee.app

  • • Data Protection Officer: dpo@shafee.app

  • • Mail: Shafee Technologies, South Africa

By using Shafee, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our service.